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Warranty

Warranty For Watches

GUARANTEE OF AUTHENTICITY

All items sold by Strapseeker are 100% authentic, genuine and brand new with their original serial numbers intact.We do not sell old or used watches. 

WARRANTY

Every watch sold on our website is covered for 1 year warranty by Strapseeker.com for any mechanical damages. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under the warranty program.

Simply email us at support@strapseeker.com should you need any assistance with your watch.

The limited warranty does not cover any damage if there is evidence of excessive wear and tear. It does not cover external physical damage to the watches, including:

  • Scratches, dents or any physical damage cause by the user's wear and tear
  • Water/moisture damage
  • Damage to the watch case/bezel and finishes
  • Damage to crystal/glass
  • Damage to watch bracelet/band, straps, screws
  • Damage to crown/stem
  • Damage to clasp/buckle
  • Any lost/missing stones or gems on the outer portion of the watch or watch face
  • Damage which is due to having the watch serviced by a third party
  • Damage if used under conditions which exceed the watch manufacturer’s guideline
  • Watches that have gone through modification

Warranty For Clock

Every clock has a 1 year warranty for any mechanical damages. 

The limited warranty does not cover any damage if there is evidence of excessive wear and tear. It does not cover external physical damage to the clock and we do not cover any user damage caused by using heavy duty battery. 

Most all of your clocks run on one Alkaline battery.  If you use a Lithium Alkaline battery, the battery should last for several years. Don’t use a heavy duty battery.

Warranty For Watch Bands

All our Strapseeker watch strap are warranted to be free of manufacturing defects for 30 days. Should such defects appear during the first 30 days from the date of purchase we will replace the strap free of charge under the terms of this warranty.

Strapseeker will replace at no additional cost to our customer, any products purchased direct through Stapseeker or through any authorized retail outlet which are deemed to have any manufacturing defect resulting in the product not operating as intended.

All warranty cards must be filled out in full at point of purchase to validate this warranty by an authorised retailer of Strapseeker.

During the period of warranty and by presenting the validated warranty card supplied with your Strapseeker Watch Strap, you will have the right to have your strap returned and replaced for a new strap free of charge should your strap have any manufacturing defects.

This warranty does not cover any damage or general wear resulting from the use or misuse of the product, accidental damage or damage as a result of any use for which the product was not intended.

This manufacturers’ warranty does not cover: wear and tear, any damage resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing etc.) incorrect use of the strap, negligent installation of strap by unqualified person, or any alterations or damage to the strap which are beyond Strapseeker  control.